In this podcast episode, I had the privilege of interviewing author and consultant Jon Picoult. This interview explores how exceptional customer experience taps cognitive science and psychology-based strategies that leaders use to shape perceptions, shape cultures, and turn more sales prospects into customers. Jon is the author of "FROM IMPRESSED TO OBSESSED: 12 Principles for Turning Customers and Employees into Lifelong Fans." The strategies discussed during this interview can immediately transform your company. Jon states, "Building customer loyalty is as much about crafting people's experiences as it is about shaping their memories." Whether you are a leader or a customer service ambassador, the stories and principles shared during this interview will help you and your team maximize your customer service! 

• Watch on YouTube: https://youtu.be/3BJTg49g9wo

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I often say, "True freedom comes from self-restraint. Desires and passions without self-discipline eventually lead to pain." In other words, is it possible that too much freedom without self-restraint can lead to future imprisonment? Isn't this what addictions do? When you are addicted, you give your "personal power" over to the addiction, and it becomes a never-ending cycle of control by external means. Self-restraint means that you have a vision for your life, a specific focus for your life, and because of this, you hold YOURSELF accountable for the results. Freedom and responsibility go hand-in-hand! Former Nazi concentration camp survivor and bestselling author Victor Frankl once said: "I recommend that the Statue of Liberty on the East Coast be supplemented by a Statue of Responsibility on the West Coast." Freedom doesn't come from freedom; it comes from restraint and responsibility. Personal liberty comes from the discipline within the individual to not trade what they want for the moment for what they want long-term. This is how you gain more Personal Power and create high performance habits!
Watch on YouTube: https://youtu.be/MD6wz9FgzIM

In this podcast episode, I had the privilege of interviewing best-selling author and professor Michael Meyer. Michael Meyer released his latest book on the history and immortal influence of Benjamin Franklin. Benjamin Franklin had an enormous vision for America and also prosperity. In Michael Meyer's new book, titled "Benjamin Franklin's Last Bet," we discuss a variety of topics from the legendary Benjamin Franklin. Learn the amazing true story of Benjamin Franklin's will and how it lives on today. Enjoy the conversation!

Watch on Youtube: https://youtu.be/IQ69P3Ys8LE